Device Provisioning

Leveraging our provisioning platform saves the time and complexity of configuring Polycom or Yealink handsets. Quick Guide: Device provisioning portal Customers - search for customer Device Provisioning | Add Device Select Device Type | Add MAC Address | Add Number Quick Guide: The VVX family phones Web UI Step 1: Access Web

SIP 101 and Arena Trace

This YouTube is a practical guide to reading SIP using your Arena | Trace tools. Arena's Trace tools will significantly reduce your support time into our level one team. And if you come to us armed with the trace the hard part of our job is done. See also Peering and Registration SIP

Arena

Reduce support costs while lifting customers satisfaction with improved 'new-customer' onboarding, billing and technical fault diagnosis. Arena is your goto support tool for technicians, billing support and third party software developers. Two factor authentication Before accessing Arena you will first need to register for a mobile two factor authentication ("2fa") account. We recommend Authy. Like Amazon, DropBox, Gmail and LastPass we've implemented Google's 2fa platform,

Ports and IP

DNS Settings Proxy  phone.yourcloudtelco.com.au SIP Peering 103.55.116.65 DNS Primary 103.55.116.31 DNS Secondary 103.55.116.32 Other RTP and UDPTL Set by your router t.38 (faxing) 4000-6000 Primary NTP ntp.yourcloudtelco.com.au SIP (UDP/TCP) 5060 SIP TLS proxy 5061 (tls.l2access.com.au) If using TLS verify whether your PBX or IP phone requires a TLS flag to