Adding and Managing Numbers

In the Management CAP you are able to manage and add numbers, add channels and port numbers across from different providers.

numbers on this account

Numbers on this account

Here you can view all the numbers o the customers account. Here you can see the line type of the number, registration server and status, call limit, rate plan and monthly charge.

  1. Log into your Management CAP
  2. Click Customers (top dashboard) > Select Customer > Select Numbers (left dashboard)
  3. In the Numbers on this account section you have two options here
    1. Click Remove this will delete the number from the customers account.
    2. Click Edit,  here you can update the line type, channels or cancel the number.

edit numbers

Add single numbers

  1. Log into the Management CAP
  2. Click Customer (top dashboard) > Select customer > Click Numbers (left dashboard)
  3. In the Add numbers section simply select: State, Region, Line type and Rate type for the number.
add numbers

Adding numbers blocks, 1300, 1800 numbers

If you are after more than just a single number we can order it for you. Use the Order Number form to get the following numbers.

  • If your customer is after a particular prefix range for a region we can order numbers on your behalf, minimum order is 10 numbers.
  • If your customer is after a 100 Number Block.
  • If your customer is wanting either a 1300 or 1800 number.

Channels

A simultaneous call includes calls on hold, in a call queue or Auto-Attendant, as well as an actually call. Each call requires one channel, and a call on hold requires one channel. The ratio of channels to number is not 1:1. So you may want to consider the number of channels you add to a plan in line with the numbers you allocate, eg 10 x numbers and 5 x channels. A simultaneous call includes calls on hold, in a call queue or Auto-Attendant, as well as an actually call. Set the number of channels you will include with this plan. You can offer more channels via Channels setup.

Adding channels on this account

  1. Log into the Management CAP
  2. Click Customer (top dashboard) > Select customer > Click Numbers (left dashboard)
  3. In the Additional channels on this account section simply select the number of channels you would like to add to this account.
Add channels

Within the customers PBX they have the ability to delete or add a number to their account in the Manage numbers section.

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